Privacy Policy
Last updated:
Crevida Privacy Policy
Last Updated: March 2026
Crevida (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, use the Crevida platform, or access a Client Hub provided through the platform.
1. Who We Are
Crevida provides business management software designed to help professionals manage enquiries, bookings, client communication, scheduling and payments.
For the purposes of data protection law, Crevida acts in two roles:
Data Controller
For information relating to Users of the Platform, including account information, subscriptions and platform usage.
Data Processor
For Client Data stored within the Platform by Users. In these cases the User is the Data Controller and Crevida processes that data on their behalf.
2. Information We Collect
We may collect several types of personal data depending on how you interact with Crevida.
Information Provided by Users
When creating an account or using the Platform we may collect:
• name
• email address
• phone number
• business name and business details
• billing and subscription information.
Client Data Entered by Users
Users of the Platform may store information about their own clients. This may include:
• names
• contact details
• booking or appointment information
• communications between the User and their Client
• uploaded files, documents or images.
This information is controlled by the User.
Website and Platform Usage Information
We may collect technical and usage information such as:
• IP address
• browser and device information
• login activity
• pages or features accessed
• interaction with communications sent through the Platform.
This information helps us maintain security and improve the Platform.
3. How We Use Personal Data
We use personal data to:
• provide and operate the Crevida platform
• manage user accounts and subscriptions
• process payments
• provide customer support
• communicate important service updates
• improve the platform and develop new features
• analyse how the website and platform are used.
We may also generate anonymised or aggregated data for research, analytics and industry insights.
4. Client Data Processed on Behalf of Users
Users may store Client Data within the Platform.
In these circumstances:
• the User acts as the Data Controller
• Crevida acts as the Data Processor.
Crevida processes Client Data only to provide the Platform and in accordance with the User’s instructions.
Individuals wishing to exercise their data rights should contact the User who collected their information.
5. Platform Communications
The Platform may send communications to Users and Clients including:
• service notifications
• appointment reminders
• booking updates
• platform announcements
• feedback requests or surveys.
These communications form part of the normal operation of the Platform.
6. Promotional Content
The Platform or Client Hub may occasionally display helpful resources, educational content or partner recommendations.
Crevida does not sell identifiable personal data to advertisers.
7. AI Assisted Features
Crevida may include artificial intelligence powered features designed to assist Users with generating content, analysing data or suggesting actions.
AI features may process anonymised platform data in order to improve these tools.
8. Sharing Personal Data
We may share personal data with trusted service providers who help us operate the Platform.
These may include providers of:
• payment processing
• email delivery
• messaging services
• analytics tools
• cloud hosting and infrastructure.
These providers process personal data only as necessary to deliver their services.
9. Data Security
We implement appropriate technical and organisational measures to protect personal data from unauthorised access, misuse or loss.
However, no internet based system can guarantee complete security.
Users are responsible for protecting their login credentials and maintaining the security of their accounts.
10. Data Retention
We retain personal data only for as long as necessary to provide the Platform and fulfil legal obligations.
Users may request deletion of their accounts and associated data where applicable.
11. Your Rights
Under UK data protection law individuals may have rights including:
• access to their personal data
• correction of inaccurate information
• deletion of personal data
• restriction of processing
• objection to certain processing activities.
Requests relating to Client Data should be directed to the User who collected the information.
12. Cookies and Tracking
The Crevida website and platform use cookies and similar technologies to:
• ensure the platform functions correctly
• maintain secure login sessions
• analyse how the website and platform are used
• improve performance and user experience.
Users can manage cookies through their browser settings.
Further information can be found in our Cookie Policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Where significant changes occur we will notify Users through the Platform or by email.
14. Contact
If you have questions about this Privacy Policy or how personal data is handled, please contact: